Privacy Policy

I. Introduction

FinLendia together with its associated entity duly incorporated in your country, (FinLendia or WE) is committed to protecting and respecting your privacy.

Scope of Policy

This privacy policy (Policy), together with our Terms of Use and Loan Account Agreement as set out at https://www.lvfinancepvt.com and any additional terms of use, applies to your use of:

FinLendia mobile application software (App) available on our site OR hosted on the Google Play (App Site), once you have downloaded or streamed a copy of the App onto your mobile telephone or handheld device (Device).

Any of the services accessible through the App (Services) or those available on the App store, other sites of ours, or other third-party sites (Service Sites).

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By downloading the App, you confirm that you have read, understood, and accept the terms of this Policy set out hereunder. You also consent to the collection, use, storage, processing, and disclosure of your personal information in the manner set out in this Policy.

A. Information we may collect from you

We may collect and process the following data about you.

We only collect personal information from users when it is essential for delivering our services and enhancing the user experience. The types of data we may gather include but are not limited to:

Personal Information: Details such as your name, address, date of birth, contact information, marital status, PAN number, primary bank account details, bank statements, income tax returns, pay slips, and other relevant information.
Employment Details: Information about your employment, including years of experience, income details, employer's name and location, tenure, and any other pertinent employment information.
Credit Information: Data from credit bureaus or other entities to assess your creditworthiness and determine your eligibility for our services.
Know Your Customer (KYC) Data: Information such as Aadhaar, PAN, Voter ID, photographs, and other necessary details required for identity verification and regulatory compliance.
Unique Identifiers: Your username, password, preferences, and transaction history, which enable us to personalize your experience and ensure the security of your account.
Additional Information: Other data mandated by relevant laws or required by regulatory authorities such as the Reserve Bank of India to meet legal and regulatory obligations. In addition to handling all collected information with the utmost confidentiality and in compliance with applicable data protection laws and regulations, we may also gather service-specific data. This includes personal and business particulars, income tax specifics, marital and family status, bank statements, and KYC documents. Such information may be obtained through various channels, including application forms, emails, printed forms, or other digital mediums. We collect personal information provided by you in the application, across other platforms, generated through user interactions, or via the application programming interface (API).

By agreeing to the Privacy Policy during installation by clicking "Agree," you provide us with consent to upload your information to our servers. We strictly adhere to stringent data confidentiality standards and ensure the highest level of security for your information.

B.Tracking and cookies

We may use mobile tracking technologies and/or website cookies to distinguish you from other users of the App, App Site. This helps us to provide you with a good experience when you use the App or browse any of the Service Sites and also allows us to improve the App and Our Service Sites.

C.Uses Made of the Information We Collect

1.The Information we collect from you or from Third Party Partners are used and processed for (a) Contractual Purposes (b) Legal Obligations (c) Legitimate Interests.

a.Contractual Purposes

providing any of the Services to you including and not limited to determining whether or not to provide a service to you, the applicable terms of such service and the terms and conditions applicable to such service. We are unable to make this determination unless we collect and process data in accordance with our terms and conditions; or
communicating with you regarding requests about our Services or Services provided to you.

b.Legal Obligations

identification, validation and verification of your identity;
processing of payment and settlement instructions;
managing investment of funds on your behalf;
collection of loans and any amount outstanding from you;
compliance with any risk, regulatory duty or lawful obligation including responding to regulators or supervisors, carrying out anti money laundering investigations, record keeping obligations, etc;
carrying out risk analysis and assessments of our Services, Service Sites and market;
compliance with codes of conducts or best practices; or
troubleshooting issues with our Services and Service Sites;

c.Legitimate Interest

fraud detection and prevention of other illegal use of our Services and Service Sites;
improving our Services to you and your experience with us;
offering rewards and other incentives to our customers;
collaborating with Third Parties to provide a Service or to improve our services to you;
educate you about Services or any other information that might be useful to you as our customer;
improving our business, processes, policies etc;
improve our data quality;
carry out research, experiments and tests; or
marketing, advertising and sensitisation of our Services.

2.When you utilize our mobile app services, we collect certain information from your smartphone:

Location: To ensure smooth processing of your application and to make sure our services are accessible in your vicinity, we use location tracking. Rest assured, we only access your location when you're actively using the app, not when it's running in the background. Your privacy and security are of utmost importance to us.
Device Information: Our application gathers and monitors a range of phone-related information, including hardware specifications, operating system details, serial numbers, user profiles, and mobile network data. This enables us to uniquely identify each device and safeguard against unauthorized access or actions on your behalf.
Camera: In the FinLendia app, we might request your assistance to kickstart the onboarding process by guiding you through completing the KYC (Know Your Customer) procedure. This could involve providing necessary documents to verify your personal information, taking photos to create profiles, or uploading required documents for loan applications. Any camera data captured will be securely uploaded to our app server, https://fd-api.lvfinancepvt.com, and will be treated with utmost confidentiality. Rest assured, your data will not be used for any other purposes. You have the flexibility to revoke or re-authorize camera permissions at your convenience. Should you have any inquiries, feel free to reach out to our dedicated customer support team.
AppList: In order to provide more accurate credit assessments and personalized services, we need to access information about the applications on your device. This will help us gain a comprehensive understanding of your spending habits, financial situation, and credit risk, enabling us to tailor credit products that best suit your needs. In order to ensure accurate credit assessment and considerate service, we need to obtain your application list information and fully understand your consumption habits, financial status and credit risks to customize the most suitable credit products. Only the application name and type are accessed and all data transmission is encrypted to ensure privacy and security.
Call Records: Once you allow to check the call history then will send you a voice message. The purpose to check the call history is to confirm that you are using your own mobile number to install our app and to receive verification codes. Specifically, we will varify the number whether the verification code you received or not which is issued by us.we will only read your call history with your consent. We promise to strictly abide by data privacy and protection regulations and upload the data to our server after encryption:[https://fd-api.lvfinancepvt.com].
This information is accessed through your mobile device’s operating system once you grant permission on our app.
We may combine any of these information categories and treat the resulting data as personal information in line with this Policy for as long as they are combined.
Except when required by a court order, arbitration panel, tribunal, regulatory directive, or other legal obligations, we do not share identifiable personal information with third parties. However, we may share anonymized aggregated data about our users (e.g., informing them that 500 men under 30 applied for a loan on a specific day).

D. Disclosure of your information

You hereby grant explicit consent to the disclosure of your information (including SPD & I) by us to our affiliates, employees, and third parties, as per the terms outlined in this Policy. You explicitly permit us to share your information with third parties exclusively in the manner and for the purposes detailed below:

We may disclose your information to other financial service providers, banks, NBFCs, and our third-party partners and service providers for delivering services and offering products as specified in the Terms & Conditions.
We might share product details and your information with third-party partners and service providers to conduct data analysis, improve services, analyze your platform usage, and provide better service.
We could also share your information with third-party service providers for fraud detection, risk assessment, and promotional tele-messages and emails.
We collaborate with third-party advertising networks, publishers, and non-affiliated entities to advertise our products and services on platforms. We will share your provided information solely for the purpose of assisting us in advertising efforts.
We might disclose your information if compelled to do so by legal obligations, governmental orders, statutory authority, or to enforce our terms of use. This includes exchanging information with other companies and organizations to safeguard against fraud and credit risk.
We may share your information with third parties under confidentiality agreements for providing services. Such agreements restrict third parties from further disclosing the information except for purposes detailed in that confidentiality agreement. However, we are not accountable for security breaches or actions of third parties receiving your personal information. We will retain and use your information for periods necessary to fulfill legal obligations, settle disputes, and enforce agreements.

E. Where We store your personal data

Your personal data, including information from your device, is stored and processed on secure cloud servers, such as Amazon Cloud Servers, and other reliable cloud service providers. All information, whether directly provided by you or through your device, is safeguarded by us. We employ multiple security measures such as firewalls, SSL data encryption, and access authorization controls to ensure the security of the information and data you provide. We adopt reasonable security practices and procedures mandated by applicable laws to protect your information. Information you provide may be stored on secure servers within India.

We commit to employing proven security test devices to protect personal information acquired according to this Privacy Policy. However, we cannot guarantee the confidentiality of your information in the event that other parties illegally acquire and misuse it. We will exert every effort to prevent unauthorized access to your personal information and report such incidents to competent authorities.

F. Your rights

We will use your data for the purposes of compiling statistics relating to our user base or loan portfolio and won't disclose such information to any third party for such purposes, provided that such information will always be anonymous.

Should we wish to use your information for marketing purposes, we will inform you prior to such use. You shall be entitled to prevent such usage by informing us, within 10 days of being informed of the proposed use, that you do not wish to disclose such information.

G. Changes to privacy policy

Any future updates to this Policy will be posted on this page. If necessary, we will inform you of changes the next time you open the App or log into one of our Service Sites. The updated terms might appear on your screen, and you may need to review and accept them to keep using the App or Services. By continuing to use the App or Services after changes are posted, you acknowledge and accept the revised Policy and agree to the updated terms.

H.Account Deletion

You have the option to delete your account and any personal information associated with it at any time. To initiate the deletion process, please reach out to us using the contact details provided in the Policy. Upon receiving your request, we will swiftly remove your account and related personal data. However, we may retain certain information if required by law or if we have the right to do so.

I.Reach Out to Us

Our main office is situated in India. Please be aware that while using or accessing our Platform, the Company adheres to Indian local laws, which may differ from regulations in your area. For any questions or clarifications regarding the use of your personal data or this Privacy Policy, please get in touch with us at finlendia@outlook.com